Accidents At London Waterloo Train Station – How Do I Make A Claim?

In this guide, we’ll look at when claims for accidents at London Waterloo train station might be justified. If you’re in a public place, you’re owed a duty of care. This means that the person in control of the space has a responsibility to protect the safety of those that use it. 

accidents at London Waterloo train station

Guide to accidents at London Waterloo train station

Train stations are public places that you can expect to be safe to visit, however, a breach of duty of care could cause an accident to happen. As a result, you could sustain injuries that then impact your quality of life. 

If you are wondering whether you can make a claim for an accident in a public place, our advisors are happy to help. They can provide free legal advice, as well as help to determine the validity of your case. Get in touch with our advisors today by:

Select A Section

  1. What Are Accidents At London Waterloo Train Station?
  2. Train Station Accidents You Could Claim For
  3. How To Prove Negligence In A Station Accident Claim
  4. What Steps Can You Take If Injured In Accidents At London Waterloo Train Station?
  5. Injured Accidents At London Waterloo Train Station – What Could You Claim?
  6. Speak To Us About Your London Waterloo Station Accident

What Are Accidents At London Waterloo Train Station?

You may be wondering, “when could claims for accidents at London Waterloo train station be justified?”. When you’re in a public place, you’re owed a duty of care which is outlined in the Occupiers’ Liability Act 1957 (OLA). 

This duty of care states that the person in control of the space, who is referred to as the occupier, needs to take reasonably practicable steps to reduce the risk of injury to members of the public. Despite the name, the occupier is not someone who actually has to occupy the premises.

If this duty of care is breached, and you’re injured as a result, then you could be entitled to claim compensation. In the next section, we will look at examples of how accidents could happen as a result of negligence.

How Many People Use Waterloo Station?

The Office of Rail and Road (ORR) states in their estimates of station usage 2020/21 that London Waterloo ranks 4th in the top five most-used stations in Great Britain in 2020-21. London Waterloo station is controlled by Network Rail. The station had approximate 12 million entries and exits over the year. 

Train Station Accidents You Could Claim For

As with any public place, hazards exist within a train station that can pose a risk to your safety. If the occupier has not taken the steps to control or eliminate these risks, and you’ve been injured as a result, then you may be able to claim. 

Below, we’ll look at some examples of how negligence could lead to different injuries.

Broken Floor, Escalator And Stairway Accidents

Part of the duty of care of the party in control of the station is to maintain walkways, escalators and stairs. If they fail to do this, an accident could occur. For example: 

  • You could be travelling in a lift that stops abruptly, causing you to be thrown to the ground. As a result, you could injure your elbow
  • While on the platform, you could trip on a loose tile on the ground that staff had been made aware of weeks before, but that had not been fixed. You could sustain a broken pelvis in the fall.
  • You could be travelling down the stairs and the handrail comes loose from the wall. As a result, you lose your footing and fall down the stairs, sustaining a head injury.

Injuries Onboard Trains

When you board and disembark the train, you should be able to do so safely. You could be injured, for example, if the person operating the train is not paying attention and shuts the door too quickly, this could result in the door closing on your ankle, causing a fracture. This could lead to you making a train accident claim.

Accidents In Shops And Restaurants

As well as the occupier of the train station, there are other parties that could owe you a duty of care in the space. For example, shops and cafes can operate out of train stations, and they owe their customers a duty of care on their premises. 

If you were in a coffee shop in a train station, for example, you could be waiting in a queue when a member of staff turns on the milk steamer, which is angled towards you in error. As a result, you could sustain scald injuries to your face.

For more information on public transport train accident claims and who may be liable for your injury, get in touch with our advisors today. 

How To Prove Negligence In A Station Accident Claim

The party with a duty of care in a train station, for example, the station operator or a business owner, owes a duty of care to those who use the space for the intended purpose.

An occupier should take reasonably practicable steps to remove hazards to health. If a hazard cannot be removed, it should be reduced and members of the public should be made aware. For example, they may install a sign saying “mind the step” if there’s a step that cannot be removed.

Furthermore, an occupier should be aware that children will be less careful of their own safety than adults. They should then act accordingly.

Station Staff Workplace Injury Claims

If you’re an employee at a train station, you’re owed a duty of care according to the Health and Safety at Work etc. Act 1974. Your employer needs to take reasonably practicable steps to keep you safe as you do your job.

If you sustained an injury due to employer negligence, you may be able to claim. Get in touch with our team today for more information. 

What Steps Can You Take If Injured In Accidents At London Waterloo Train Station?

You may be wondering “what steps should be taken if accidents at London Waterloo train station were to occur?”. There are certain actions you can take after an accident in a train station that could help to strengthen a potential claim. Some examples of evidence you could collect can include:

  • Medical records – This ensures that you get the medical attention you need for your injuries and also generates medical reports that can be used as evidence. 
  • CCTV footage – You can request CCTV footage that you appear in. You can also ask bystanders for their recordings, too.
  • Photographs – Take pictures of your injury and the accident site to strengthen your claim.
  • Witness details – Collect contact details from witnesses, so a legal professional can take statements later on. 

We encourage you to contact our advisors as they can provide, free and relevant legal guidance on the evidence to collect. They can connect you with an expert solicitor from our panel who can help make the process of claiming run more smoothly. 

Injured Accidents At London Waterloo Train Station – What Could You Claim?

If your claim is successful, you could receive up to two heads of claim. These are called general and special damages. General damages relate to the pain, suffering and loss of amenity caused by your injuries. Special damages relate to the financial impact your injury has had. 

The Judicial College Guidelines is a publication that outlines guideline compensation brackets for general damages. It contains various injuries that are divided into different severities and assigns an associated compensation bracket for each. We’ve created the table below based on the JCGs 16th edition, published in 2022:

Injury CompensationNotes
Severe knee damage (a) (i)£69,730 to £96,210Joint disruption, damage to ligaments, considerable pain and function loss
Moderate knee damage (b)(i)£14,840 to £26,190Injuries such as dislocation that results in wasting, instability or mild future disability.
Moderate pelvis and hip injury (i)£26,590 to £39,170Significant injury where there's no future great risk of disability.
Wrist injury (a)£47,620 to £59,860The injured person has complete function loss and arthrodesis has been performed.
Wrist injury (d)£6,080 to £10,350Recovery of a fracture or soft tissue that recovers in more than a year but doesn't result in any major permanent symptoms
Serious Achilles tendon (b)£24,990 to £30,090Where the tendon is completely divided and successfully repaired but residual weakness and movement limitations cause limping and scarring.
Moderate Achilles tendon (c)£12,590 to £21,070In cases where the tendon is considerably injured or partially ruptured. Award determined by the level of treatment, recovery, pain, scarring and functional level.
Minor Achilles tendon (d)£7,270 to £12,590Where there has been a turning of the ankle resulting in some instability.
Moderate ankle injury (c)£13,740 to £26,590The injured person suffers from fractures or ligament injuries causing considerable movement difficulties and scarring.
Fracture of clavicle (e)£5,150 to £12,240Award depends on fracture, disability, symptoms, permanence and level of displacement.

You may also receive special damages as part of your settlement. We encourage you to keep hold of your receipts to show the financial impact your injury has had. You could claim for: 

  • Loss of earnings and future income 
  • Domestic costs, i.e. cooking and cleaning
  • Travelling between medical appointments 
  • Child care costs

You may be wondering “how much could claims for accidents at London Waterloo train station be worth?”. If so, we encourage you to get in touch with our team today.

Speak To Us About Your London Waterloo Station Accident

Our advisors can offer free legal advice about potential claims for accidents at London Waterloo train station. If you have a valid public liability claim, they may even connect you with one of the expert No Win No Fee solicitors from our panel.

Our panel of solicitors offer a specific kind of No Win No Fee agreement, called a Conditional Fee Arrangement (CFA). This legal arrangement allows claimants access to a lawyer’s services with no upfront payment and nothing to pay them as the claim progresses.

Your lawyer will take a success fee, which is a small, legally-capped part of your compensation, to cover the costs if you win your claim. If the case is lost, you don’t pay your lawyers for their services.  

If you would like help from our panel of No Win No Fee solicitors, then contact our advisors today by: 

Accidents On Public Transport

Please see our other informative articles:

I Suffered A Leg Injury At Work, Could I Claim Compensation?

What Percentage Do Solicitors Take For No Win No Fee?

What Is The Average Payout For Slip And Fall UK Worth?

Or the useful external links provided:

Can I receive Statutory Sick Pay?

Royal Society for Prevention of Accidents 

When to call 999?

For more answers to the question “how could accidents at London Waterloo train station occur as a result of negligence?” speak with our team today.

Article by AA

Publisher ET