Public Bus Accident Claims Guide – How To Claim Compensation For An Accident On A Public Bus

By Cat Gengar. Last Updated 9th June 2022. Have you been involved in an accident on a public bus? Perhaps you were injured because the driver drove off before you had sat down, causing you to fall? Maybe you were injured when the bus crashed into another vehicle?

No matter what has happened, if the bus accident was not your fault, there will be some chance that you will be able to make a claim for compensation.

Public Bus Accident Claims Guide

Public Bus Accident Claims Guide

This guide will clarify many aspects relating to bus accident claims, including in what instances you could receive compensation and if the claim would involve suing a bus company.

Here at Public Interest Lawyers, our advisers can offer advice on making bus accident claims. If you have a strong case to support a claim of your own, then our advisers may even be able to connect you with our panel of solicitors to provide further support. You can contact our advisers via one of the following methods:

Before you contact us, please continue reading to learn more about bus accident claims.

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A Guide To Compensation Claims For Accidents On A Public Bus

If you have been involved in an accident on a public bus, this guide has everything you need in terms of the information relevant to making accident on a public bus claims. We will answer all of the pressing questions you have. For example, how do I claim after a bus accident? What to do if you are in an accident? Can I sue a bus company? Can you sue public transportation? What compensation could I receive when making a bus crash claim?

We will also reveal some of the most common accidents and injuries that could happen on a bus, as well as talk you through the steps to take in order to make bus passenger accident claims. We will even help you to understand how much compensation you could receive if you proceed and your claim was to be successful.

If you still have any questions at the end of the guide, simply give us a call and we will be happy to shed further light. We know that being involved in any sort of accident may be extremely upsetting and stressful, and you may be feeling overwhelmed by the entire claim process. We are here to ensure that you have nothing to worry about.

What Is An Accident On Public Transport, Such As A Bus?

This relates to any sort of accident that has happened while using public transport. For example, it could be that you were injured because of a crash, or it could be because the driver did not wait for you to get to your seat before driving off.

In order to make a bus crash claim, you will need to show that third-party negligence caused your injury. The bus company or public transport company will have a duty of care to all of its passengers. If you’re able to prove that their negligence caused your injury, you may be able to claim by suing the bus company.

Public Bus Accident Personal Injury Claims Calculator

When trying to determine how much compensation may be received from bus accident claims, some people consider trying a personal injury claims calculator or a bus accident compensation calculator for guidance. In the table below are some compensation brackets for different injuries you may potentially claim for following a bus accident. These brackets do not offer any guarantees on how much you could receive if you make a successful bus accident claim.

The brackets in the table below are based on the Judicial College guidelines and cover payouts for general damages only. Solicitors may use these guidelines for reference while valuing bus accident claims.

You will find this information below. Please note it would not be possible for us to include every injury possible, so we have taken a snapshot. If your injury is not listed, then we may be able to give you a guideline amount should you wish to call us.

InjuryNotesAverage payout
Less severe wrist injuriesUncomplicated Colles' fracture.In the region of £7,430
Loss of both arms£240,790 to £300,000
Minor back injuries (i)This payout bracket incorporates soft tissue injuries, as well as less serious strains, disc prolapses, and sprains. £7,890 to £12,510
Moderate neck injuries (i)Injuries such as dislocations are fractures. Immediate symptoms will be severe.£24,990 to £38,490
Very severe facial scarring (a)The psychological reaction is severe and the cosmetic impact is very disfiguring.£29,780 to £97,330
Moderate leg injuriesThis bracket includes the likes of severe crushing injuries or multiple or complicated fractures.£27,760 to £39,200
Serious Hand InjuriesInjuries in this bracket will lead to the hand having around 50 percent capacity. £29,000 to £61,910
Severe foot injuryCould include more than one fracture as well as pain that lasts permanently£83,960 to £109,650

Financial Losses Compensation Claims Could Include

So, what could you claim for? Firstly, you may be able to claim for the injuries you sustained because of the accident on a public bus and the impact they are having on your life – this is known as general damages. Aside from this, you may also claim for any costs that you have encountered as a direct result of the accident on a public bus.

This ranges from loss of income and treatment expenses to the cost of parking at the hospital and counselling expenses. Nevertheless, please note that you are going to need proof to claim for these damages, and so you should keep track of your receipts and any other documents that serve as proof. Here are some examples of what you may be able to include in your claim for a public transport accident:

Bus Passenger Rights In The Event Of An Accident

We’ve previously mentioned that making successful bus accident claims, as with any personal injury claim, hinges on proving that negligence caused your injury. Owners of public places or spaces have a duty of care. In Great Britain, this duty of care is established in The Occupiers’ Liability Act 1957

Therefore, if you injure yourself due to a bus having a defect that could be considered negligent, you may be able to claim. You have a right to use a bus safely and securely without risk of injury so you could receive compensation if you can prove that your injury was caused by negligence on behalf of the bus company. 

Does A Bus Driver Have A Duty Of Care?

You may be wondering “does a bus driver have a duty of care?” The bus driver does, as detailed in The Public Service Vehicles (Conduct of Drivers, Inspectors, Conductors and Passengers) Regulations 1990. If, for example, the bus driver suddenly swerved without warning or sufficient reason and you injured yourself as a result, you may be able to make a bus crash claim. 

However, it’s important to note that the bus driver does not need to wait until you are sat down to begin driving the bus again. They should consider the vulnerability of every passenger but you would only be able to claim if you could prove negligence was a contributory factor. You would also be suing the bus company if you made a claim as opposed to the driver themselves.

You should use the bus in a safe manner, and you should also pay attention to and follow any warning signs. This means that they should aim to deliver you to your destination unharmed and safely. If this has not happened, you may have a chance of making a claim. A lot of buses today may have CCTV installed, which may be very useful when seeking compensation.

Public Transport And Bus Usage Statistics

In England, there has been a decrease in the number of bus journeys taken.

The latest statistics by the Department for Transport are for the year ending March 2021. In this time period, the number of local bus passenger journeys fell by 2.5 billion, or 61%. 54% of journeys occurred in London. Further statistics provided by them show that there were also fewer fatalities in accidents involving buses than there were involving any other type of vehicle in Great Britain in 2019 and 2020.

Common Causes Of Accidents And Injuries On A Public Bus

There are so many different ways that an accident on a public bus could happen. Some of the most common examples could include:

  • A pedestrian crossing the road and being hit by a bus
  • A standing passenger being thrown off balance by unexpected braking
  • A passenger that has been injured because of damaged equipment on the bus
  • Another motorist causing an obstruction, which causes the bus driver to veer off course
  • A person hit by a bus while standing at the stop
  • A passenger banging their head on the seat in front of them because the driver has hit the brakes abruptly
  • A driver accelerating while a passenger was walking to a seat
  • A passenger slipping on a liquid that has been spilt in the aisle of the bus
  • The driver closing the bus doors prior to the passenger getting off
  • The bus hitting another vehicle because the driver has lost concentration

Not only are there many ways you could be injured, but there are many injuries you could sustain too. From minor bruises to life-threatening injuries, they may differ considerably. However, there is no denying that whiplash is one of the most common injuries in any road accident claims; not just bus claims. A lot of people may view this as a minor injury and, therefore, they may feel they have little chance of a successful injury compensation claim.

However, you need to remember that you have still suffered an injury. If you have not caused the accident then you may have the right to file a bus insurance claim for compensation.

How Do I Make A Bus Crash Claim For Whiplash?

First and foremost, it is important to familiarise yourself with whiplash; how it is caused and what symptoms can arise as a result. Whiplash may be experienced by those who have suffered an accident on a public bus because it occurs via the acceleration of a vehicle quickly being followed by deceleration. This causes a jerky movement.

Unfortunately, whiplash could lead to several knock-on symptoms, with the most common being; neck pain, neck stiffness, headaches, tenderness around the neck, and soreness when moving your neck. There are other symptoms as well, albeit less common, these include; vertigo, blurred version, back pain, numbness, muscle spasms, and dizziness.

When you have experienced an accident on a public bus, you may have to go to the hospital. This is even more important if you are considering filing a case. Even if you conclude that you merely have a sore neck, you may need the doctor to check it to be certain that there are no other problems. Furthermore, there is the chance that you may need medication to aid your whiplash. People may tend to need some form of pain medication, whilst others may end up using muscle relaxants and/or anti-inflammatory drugs.

In fact, in some cases, individuals may even require the use of a cervical collar for two to three weeks. And that is without mentioning the special exercises and physical rehabilitation people may have to embark on either.

Whilst it is unlikely that you would experience any life-lasting injuries, this still does not mean that you would not have a right to make a bus accident claim. Obviously, the severity of the injury will determine the level of compensation you would receive. Nonetheless, you may want to consider filing a public transport injury claim.

In What Circumstances Could Negligence Cause An Accident?

Negligence may occur because of a lack of safety protocols in place. It could also happen if there has been poor judgment. Actions such as negative decisions, consuming drugs, and drinking can also cause a negligent accident.

How Do I Claim After A Bus Accident?

You may be wondering, “how do I claim after a bus accident?” You could possibly claim for an accident on a public bus if someone else was to blame, rather than the driver or the company in general. For example, if another driver was speeding and caused a collision, you could make a claim against them. The best thing to do is get in touch for more information if you are unsure. You could also use the next section about eligibility to help you get a better understanding as well.

Am I Eligible To Claim Compensation?

You may want to determine whether you are able to make a claim for compensation if you been injured in a public place. The main factor in any claim for an accident on a public bus is establishing responsibility. It is unlikely that you will have been the cause of the accident on a public bus. Therefore, you would likely need to show that someone else is to blame. For example, maybe you were travelling on a coach when the driver failed to carry out a necessary emergency stop. If so, you may be able to claim.

Aside from this, it is advisable that you have seen a doctor for your injuries if you want to make an accident claim. A lot of people may bypass a trip to the doctor, as they would rather cope with their injuries themselves. However, a professional medical diagnosis may be the most important piece of evidence when it comes to cases like this.

Last but not least, the date of the accident on a public bus is also incredibly important. Did you know that there is a three-year personal injury claims time limit on most personal injury cases? You could have three years from the date of the incident, and court proceedings must be issued within this time frame.

Therefore, it is so important to make sure you don’t wait around when it comes to making a claim. Of course, there are some exceptions to the limits, so give us a call for more information about the accident in a public place you were involved in and we could help to clarify this.

Accident On A Bus – How To Prove A Claim

If you have suffered an injury in an accident on a bus that was caused by another’s negligence, you may be wondering what steps to take in order to claim bus accident compensation. If you choose to hire a solicitor, they can help guide you through this process. Some of the steps you might take after a bus accident to help prove your claim include:

  • Seeking medical attention: If you have been injured, we recommend you seek medical attention as soon as possible. This ensures that you get the treatment you need, and any notes or records made by a medical professional can then be used to help strengthen your claim.
  • Taking photographs: Taking photographs of your injuries can help document their severity. If it is safe to do so, you could also take pictures of the accident site.
  • Gathering witness contact details: Gathering the contact details of any potential witnesses ensures that their statements can be taken by a legal professional later on.

You may also find it helpful to contact the police. This step isn’t always necessary if the appropriate insurance details are exchanged, but any reports made by the police could then be used to help strengthen your claim.

To learn how a solicitor from our panel could help you strengthen your claim, contact our advisors today.

No Win No Fee Claims For Accidents On Public Buses

When making any sort of claim, whether it is a bus passenger accident claim or something different, the personal injury solicitor you choose is going to largely have your chances of compensation in his or her hands. One of the wisest things to consider is choosing a No Win No Fee solicitor. This would mean choosing someone who is only going to charge you for their service if they manage to secure a payout for you.

This ensures you are not at risk of being in a worse off position financially than you were when you began your public accident claim. This also means you are much more likely to experience a quality service because the solicitor’s pay will be impacted by the outcome.

How To Start Your Accident On A Public Bus Claim

If you are ready to make a personal injury claim for injuries you sustained in an accident on a public bus, then Public Interest Lawyers can provide advice and potentially other support. You are welcome to contact our advisors to ask questions and to see if we can potentially support your claim.

To speak to our advisors, you can contact us online using the form on our website and we will answer your queries as soon as we can. If you would prefer to speak to us on the phone, then you can do so by calling 0800 408 7825.

References And Further Information

Public accidents information – Another guide that may assist you.

UK Highway Code– Rules of the road

Accident claims hotspots – Information on common accident hotspots within the UK.

Other Useful Compensation Guides

If you have further questions about suing a bus company, such as “how do I claim after a bus accident?”, please contact our team of advisors for free legal advice. They can tell you quickly and easily if you can claim and even provide you with a compensation estimate for your bus crash claim.