Claiming For A Joint Bank Account Data Breach

This guide will explain how to claim for a joint bank account data breach.

Joint bank account data breach claim guide

Joint bank account data breach claim guide

We rely on our banks to protect our money and personal data. So if a bank breaches your personal or financial data can you make a data breach claim? A bank account data breach can happen because of an intentional attack, such as a cyber attack. Or, a bank employee could make an error which causes a data breach. Unfortunately, a joint bank account data breach can lead to a customer losing money due to identity theft or fraud. A data breach is also a violation of privacy and may cause emotional distress.

Data protection legislation such as the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 requires businesses to protect the data that they collect from their customers, employees and other stakeholders.

So if a bank failed to protect your joint account data, you might be eligible to claim bank data breach compensation. Public Interest Lawyers can help you. We can provide you with free legal advice about making a data breach claim. Furthermore, our panel of lawyers can manage your compensation claim.

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What Is A Joint Bank Account Details Data Breach?

A joint bank account data breach is an incident where the security of your bank account details is compromised. A data breach can happen because of an unintentional human error by the bank, such as emailing your data to an unauthorised person. Or a data breach can happen if malicious actors such as hackers attack a bank, causing a data breach of bank account information.

Bank data breach examples:

  • Firstly, a bank could disclose personal data by sending an email to the wrong recipient.
  • Secondly, a bank may grant an unauthorised person access to data
  • The bank loses, alters, encrypts or destroys the data in a security incident
  • A bad actor steals the data
  • The bank sends a statement to the wrong customer’s address.

Types Of Financial Information And Records

Personal data is information that identifies an individual. The UK GDPR requires companies to protect and not misuse personal data.

Here are some examples of personal data a bank may store:

  • Name
  • Address
  • Date of birth
  • Email address
  • Phone number
  • Bank account number
  • Debit card number
  • Credit card number
  • Password
  • Financial information about payments going into your account
  • Financial data about payments going out of your account.
  • Credit reporting

Who Could You Make A Joint Account Data Breach Claim Against?

You can make a joint bank account data breach claim against the following parties:

  • A bank or building society
  • A credit card company
  • Other financial services providers, such as a pension provider
  • Any other party that breached your joint bank account details

That said, not all those who suffer a joint bank account data breach will be eligible to pursue a data breach claim. Data protection laws that allow data breach victims to make a claim only protect personal data. Meaning not all data collected about you is protected.

As well as this, the party you hold responsible for the data breach i.e. the bank must be liable for the breach, they must have failed to adhere to data security laws and this led to your personal data being breached. And finally, you must have suffered harm in the form of financial losses and/or emotional distress.

If a data controller, i.e. organisation that collects and handles personal data completely adhered to all the applicable laws but a breach happened anyhow a successful claim is unlikely.

Which Banks Have Been Hacked?

In 2019, Capitol One had a data breach. A hacker gained unlawful access to personal data belonging to over 100 million US and Canadian customers who applied for Capitol One products. The Office of the Comptroller of the Currency in the US fined Capitol One $80 million for the breach.


In 2016, Tesco Bank was subject to a cyber attack. Consequently, cybercriminals stole £2.26 million. The Finacial Conduct Authority (FCA) said the attack was largely avoidable and fined Tesco Bank £16.4m for the breach.

How To Make A Joint Bank Account Data Breach Claim

Under the following circumstances, you may be eligible to claim compensation for a joint bank account data breach.

  • A data controller failed to protect your personal data which led to this information being breached.
  • And you experienced emotional distress, mental health-related injuries or financial losses because of the data breach.

If the data breach compensation claim is successful, you will receive up to two heads of claim. Material damages can compensate you for any money or assets lost because of the data breach.

If you suffered a mental injury, non-material damages will be awarded to cover the pain and suffering.

What Could You Claim, For A Joint Bank Account Data Breach?

You can use the table below as a mental health compensation calculator. You can look up the emotional distress or psychiatric injuries you suffered to estimate how much compensation you could claim. Please note that the table includes non-material damages. But we have not included material damages. Look up the injuries or stress from a data breach you suffered to estimate how much you could claim.

Type Of Mental Health Injury Damages About This Illness Or Injury
Mental Health Injury – Severe £54,830 to £115,730 ‘Marked’ problems with regard to this person’s ability to cope with all aspects of life. Includes impacting the ability to work, maintain relationships or education.
Mental Health Injury – Moderately Severe £19,070 to £54,830 Significant problems associated with the factors described above. However with professional help a better prognosis.
Mental Health Injury – Moderate £5,860 to £19,070 Whilst there could have been ‘marked’ problems with the factors above, by the time of trial they have made a marked improvement.
Mental Health Injury – Less Severe £1,440 to £5,500 How much compensation the person could get will depend on how long the disability lasted and in what way daily activities were affected.
PTSD – Severe £59,860 to £100,670 All parts of this person’s life could have been affected. And any permanent effects of this injury will prevent the person from working or from working at pre-trauma levels.
PTSD – Moderately Severe £23,150 to £59,860 Victims are distinguished from those above as there (with professional help) there is better hope for recovery.
PTSD – Moderate £8,180 to £23,150 Victims would have largely made a recovery and they should not have any grossly disabling symptoms.
PTSD – Less Severe £3,950 to £8,180 Victims should have made an (almost) full recovery within two years.

The compensation amounts in this table are based on compensation guidelines set by the Judicial College. Our panel of solicitors will use the guidelines to help them value your compensation claim. However, the amount of compensation you receive may vary depending on your circumstances. So please take the information in the table as advisory.

Alternatively, you can call us, and an advisor can estimate how much compensation your claim may be worth.

Make A Joint Bank Account Data Breach Claim Today

Please contact us today if you wish to make a joint bank account data breach claim. A No Win No Fee data breach solicitor from our panel could offer to take up your case. Therefore, you will only pay a success fee if your claim is successful.

How Do No Win No Fee Claims Work?

  • You will not pay a solicitor’s fee before the solicitor starts work on your bank data breach compensation claim.
  • Instead, you agree to pay what is known as a success fee if your claim is successful. Therefore there is less financial risk involved because you won’t be charged if you don’t win your claim.
  • And the payment is taken from your compensation payment. So, you don’t have to worry about funding the solicitors’ service.

Please contact us to discuss the benefits of No Win No Fee claims. If we can see that you have enough evidence to support a compensation claim, our panel of data protection solicitors can start working on your claim.

Please contact us today to begin work on your bank data breach claim:

  • Contact us by phone on 0800 408 7825
  • Or write to us to ask about claiming online
  • As an alternative, you can use the support bar to ask us a question

More Data Breach Claims Guides

We hope this guide has been helpful. Please look at these online guides if you wish to know more about claiming compensation for a data breach.

Mis-directed Fax Data Breach – Essential Claims Guide

Data Breach Claims Against A Solicitor

How To Find Specialist Data Breach Solicitors

Cyber Security Data Breaches Survey 2021

Your data protection rights as a data subject

How to avoid phishing and internet scams

Thank you for reading our guide to making a joint bank account data breach claim.