Get Free Support From Our Criminal Injuries Helpline

By Max Morris. Last Updated 21st June 2022. In this guide, we will look at how a criminal injuries helpline could help you. If you’ve been injured because you were the victim of a violent crime, then you could be owed compensation. 

Criminal injuries helpline

Criminal injuries helpline guide

A criminal injury can have a significant impact on your everyday life, and the injuries that result can range from relatively minor to life-changing. For example, grievous bodily harm (GBH) could result in serious injuries like brain damage or laceration injuries that result in a scarred face

This guide includes useful information about the process of pursuing a criminal injury claim and how much compensation you may be entitled to. 

Please don’t hesitate to get in touch with our friendly team of advisers to have a chat about your situation. If you have any queries about making a criminal injury claim, an adviser will be happy to help. They can also estimate the amount of compensation you may be owed.

If you’re entitled to file a claim, an adviser can connect you to one of the experienced criminal injury solicitors from our panel. They can then explore working with you on a No Win No Fee basis. 

Our expert team of advisers can be reached on:

  • 0800 408 7825 where they will happily discuss your claim with you.
  • Our claims form where you can ask for a call back at your next availability.
  • Our live chat box where one of our advisers can chat with you instantly. 

Select A Section

  1. How Could Our Criminal Injuries Helpline Help You?
  2. Criminal Injury Victims Rights
  3. Will I Need To Visit The Solicitor In Person?
  4. Could I Get An Early Payout?
  5. Victim Support Compensation Calculator
  6. Get Free Support From Our Criminal Injuries Helpline

How Could Our Criminal Injuries Helpline Help You?

If you’d like to make a claim for a criminal injury, you can claim via the Criminal Injuries Compensation Authority (CICA) or against the assailant directly. 

In order to claim against the person who injured you directly, you would need to know who the person is. They would also need to have the funds available to pay you the compensation you’re owed.

If this is not a feasible route, either because you do not know who the person is or because they don’t have the funds available to compensate you, then you can claim through the Criminal Injuries Compensation Authority. This is an executive agency sponsored by the Ministry of Justice. They award compensation to those who have been injured in crimes of violence.

Our advisors will be happy to discuss your case with you and examine what the best course of action could be. Get in touch via our criminal injuries helpline for free legal advice.

Criminal Injury Victims Rights 

When you make a criminal injury claim via the CICA, you have certain rights. According to the CICA Customer Charter, these are:

  • Fairly made decisions: The CICA will review your evidence and may ask you to for a medical record or request that you attend a medical appointment. They will then write to you with an in-depth review of their decision. If you disagree with this decision, you have the right to appeal. 
  • An efficient service: You will only be contacted by the CICA if it’s necessary, for example, if they need your medical record or have made a decision. The CICA will look at your medical records to assess the severity of your injuries, treatment, recovery, and prognosis before your case is finalised. They will also look at how they perform and the results will be published.
  • Respect: You have the right to be treated respectfully as an individual. You will only be asked to provide relevant information. Your personal information will be safeguarded. 
  • Access ease: The CICA will publish a guide to claiming on their website and provide a helpline service to help. They will also adhere to the contact method you prefer, for example, a telephone call.
  • Awareness of fraud: They will seek any awards that have arisen due to a fraudulent claim.

Our team of advisers are available 24/7 to offer free legal advice on our criminal injuries helpline. If you have a valid claim, you can be connected to a helpful criminal injury solicitor from our panel, who may be able to represent you on a No Win No Fee basis. 

Will I Need To Visit A Solicitor In Person?

If you work with a criminal injury lawyer from our panel, you won’t need to visit them in person. They can work on your claim via email, phone call, or video call. This means that you don’t have to commit to working with a criminal injury lawyer in your local area and can instead seek a solicitor that best suits your specific needs. Furthermore, they may be able to arrange an independent medical assessment in your local area to reduce travel time. 

Could I Get An Early Payout? 

It’s possible to receive an early compensation payment; this is referred to as an interim payment. An interim payment can be made in the CICA in certain circumstances. 

For example, if it has been decided by the CICA that you are eligible for a payment, but the value of your claim has not been determined, then you may be eligible to receive an interim payment. 

Usually, if the CICA cannot make a final decision, it is usually because the full scope of your injuries has not been determined yet. The CICA may wait for the full severity of your injuries to be known before settling your claim fully.

Our team of advisers would be happy to discuss this further with you via our criminal injuries helpline. They’re available to offer you free legal advice and explore whether you may be eligible for an early payout. 

Victim Support Compensation Calculator

The CICA has a tariff for injuries – this is included in the Criminal Injuries Compensation Scheme 2012. This tariff shows how much compensation you could receive for an injury caused by a violent act if you claim through the CICA. However, it’s important to remember that, if you’re claiming for multiple injuries, you would:

  • Receive 100% of the compensation for the primary injury
  • Get 30% of the compensation for the secondary injury
  • Receive 15% of the compensation for the third most-serious injury

In lieu of a criminal injuries calculator, please see a table below detailing some of the injuries and their respective compensation amounts found in the tariff.

Injury:Notes:Compensation:
TeethLoss of four or more front teeth. £3,500
TeethLoss of two or three front teeth.£2,400
TongueModerately impaired speech £3,500
TongueSeverely impaired speech £19,000 
Upper Limb Moderate burns£2,400
Upper LimbSevere burns £11,000
ArmNon-dominant arm is lost£33,000
Arm  Both arms are lost£110,000
ElbowOne elbow is fractured or dislocated but recovers substantially£1,500
ElbowBoth elbows are fractured or dislocated with significant disability that’s continuous£11,000

You could also potentially claim for financial losses caused as a result of the criminal injury. When claiming for this through the CICA, this is referred to as special expenses. In order for you to potentially receive special expenses compensation, you would need to have lost earnings capacity or lost earnings or have been incapacitated similarly for more than 28 weeks.

Furthermore, the special expense would need to be:

  • Completely necessary and a direct result of your injury
  • Not available elsewhere for free
  • A reasonable cost

To learn more about this, you can contact us on our criminal injuries helpline. We offer legal advice that is completely free. You can contact us when it works for you using the details above.

Get Free Support From Our Criminal Injuries Helpline

A No Win No Fee agreement, also called a Conditional Fee Agreement, is a contract you and your lawyer agree to. It includes what conditions must be followed by your lawyer in order for them to receive payment, and means you won’t be asked to make any upfront or ongoing payments to them for their services. 

If your claim is successful, your lawyer will take a small percentage of your compensation; this is called a success fee and it’s legally capped. If your claim isn’t successful, you won’t be responsible for your lawyer’s fees. 

Get In Touch With Our Criminal Injuries Helpline

You can contact our team of advisers to chat further about this type of agreement. They’re available around the clock to answer any questions you have.

If your criminal injury claim is valid, you can then be connected to a criminal injury solicitor from our panel. They can then explore working with you on a No Win No Fee basis.

You can contact our friendly team of advisers by:

  • Calling them on our criminal injuries helpline on 0800 408 7825 to receive free legal advice.
  • Requesting a call back via our online claims form for a response at your nearest convenience.
  • Chatting to them through our instant chat box to receive a reply immediately. 

Further Help And Support For Victims

Thank you for reading our criminal injuries helpline guide. Below, we have included some additional resources that you might find useful:

Murder Victim Claims – In this guide, we look at how the loved ones of victims of murder or manslaughter could receive compensation.

Sexual Assault and Rape Claims – This guide explains how victims of rape and sexual assault could be compensated for their injuries.

Acid Attack Claims – If you’ve been harmed in an acid attack, read this guide to see how you could receive compensation.

Can I Sue Someone For Assault? – This guide talks about when you may be eligible to make a personal injury claim against someone who has assaulted you.

Assaulted At Work Compensation Claims – Read this guide to learn more about claiming for incidents where you were assaulted at work.

GBH Compensation Guide – This guide looks in depth into claiming for grievous bodily harm (GBH) criminal acts.

Offences Against The Person – This information from the sentencing council on how offences against the person are sentenced.

Criminal Injuries Compensation Tribunal – You can appeal to this tribunal if you’re unhappy with the amount of compensation you receive or if the claim is rejected.

Report A Crime – You can visit this website for information on reporting a crime to the police.

Thank you for reading our article about our criminal injuries helpline. 

Guide by OA

Publisher ET